Customer Speaks

Ioannis Angoiatis

Safety & Compliance Manager - Oman Aviation Academy
At Oman Aviation Academy, we were seeking for an organisation wide software solution that could help us effectively manage Safety, Compliance, Documentation Control and more. We reviewed many different software providers and had 5 companies present proposals. QMSmart won by a large margin due to their product features, flexibility and customisation capabilities, clear communications, detailed plan of the development project, appropriate technical skills of staff to complete the project on our timeline, and very competitive pricing. During the setup, the QMSmart team was able to quickly digest and understand our work scope and then they implemented an advanced customisation solution to provide us with an extremely flexible suite that accounts for the multiple tasks required on an organisational basis. They met with us weekly to ensure their work was in line with our expectations and made sense from the experimental/ development side by taking time to explain the details of their methodology. I was initially unsure that we would be able to hand off and successfully manage such a complex project with an external party, but I quickly felt extremely confident in their approach and the results generated, having witnessed extreme attention to detail, interest shown, and time spent by the QMSmart team. To this date the QMSmart development team continues to refine our software suite by actioning our feedback, quickly, efficiently and at no extra cost. In short, this software platform is a great enhancement to our business and a significant management multiplier compared to the investment.

Dilshad Shahabudeen Muthandi

Director Safety & Emergency Response - Titan Aviation

At Titan Aviation, we needed software to help us handle Safety (SMS), Quality, and documentation control for our entire organization. Initially, we used only Excel and other documents for our safety and quality work. As our fleet and team expanded, we recognized the necessity for more user-friendly software to optimize our workflow. We checked out different software demos, reviewed many options, and considered proposals. After carefully looking into it and assessing risks, we found that QMSmart is efficient and meets all the requirements and has very competitive pricing. So, since February 2023, we’ve been using QMSmart to manage everything better.

While setting up, the QMSmart team quickly understood what Titan Aviation needed. They made a solution that can change easily and handle all the things our organization needs. They customized a Risk Heatmap and Risk Register to fit our unique requirements, incorporating great features such as the Compliance Audit modules, SMS Dashboard, Incident Reporting and investigation modules etc.

They regularly arrange meetings and offer remarkable 24/7 customer support. Until now, the QMSmart development team has been consistently improving our software suite based on our feedback. They do this swiftly, effectively, and without any additional charges.

Using the QMSmart software helps raising safety standards and ensuring regulatory compliance. I strongly encourage implementing this software to enhance and elevate safety standards within the aviation community.

James Maxwell

Safety & Compliance Manager - iATO Aviation Services
During the setup, the QMSmart team was able to quickly digest and understand our work scope and then they implemented an advanced customisation solution to provide us with an extremely flexible suite that accounts for the multiple tasks required on an organisational basis. They met with us weekly to ensure their work was in line with our expectations and made sense from the experimental/ development side by taking time to explain the details of their methodology. I was initially unsure that we would be able to hand off and successfully manage such a complex project with an external party, but I quickly felt extremely confident in their approach and the results generated, having witnessed extreme attention to detail, interest shown, and time spent by the QMSmart team. To this date the QMSmart development team continues to refine our software suite by actioning our feedback, quickly, efficiently and at no extra cost. In short, this software platform is a great enhancement to our business and a significant management multiplier compared to the investment.
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